Visa gift card issues

My son and daughter-in-law used the card at a restaurant.
When they paid their bill, they were told that the card was only worth.
Once the final amount is figured out maybe the consumer only wanted to tip 15 percent, or maybe he or she decided to tip in cash that exact amount of money is deducted from the card.
It took a total of 29 minutes to get a person who told me how to put the card on hold or 'deactivate' and then I gave her a password that would allow the person who was receiving the card the ability to reactivate.
Dear ABC News Fixer: A couple weeks ago I bought my son and daughter-in-law a Visa gift card for their anniversary.The ABC News Fixer may be able to help.Once logged in, fill out the Profile Page information that is requested.We are guessing the server first handled the gift card and entered in 42 plus 20 percent not taking into account that they'd be using a second form of payment to pay the rest of the bill and the tip.We called Visa, and a spokesman said the restaurant should have been able to circumvent its normal processing system and just apply the full 50 gift card to the bill.

The spent time trying to get it activated.
My question is: Where did that 20 percent go?
It takes about 7 minutes to get through the automated attendant to speak with a person.
This is the first review I've ever done.295 out of 339 found this camel themed gifts helpful.I was sent away and told I couldn't use a gift card to buy a gift card.The business, understandably, wants to make sure the card has enough to allow for a tip.Feel free to submit a request and a member of our support staff will respond as soon as possible.Well, I didn't dream this up, but she continue as though I had.Unfortunately, due to Visa's protocol, we're unable to answer any other questions or solve any other problems regarding your Visa gift card.The server told them that Visa gift cards take about 20 percent off the top but had no other explanation.Visa requires that their gift redemption process involve steps different than most of our other gift cards.You can then select the code to be redeemed and confirm this action to add this code to your account.

If there's enough cash to pay the bill plus 20 percent, the transaction proceeds.


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